For in stock items, once an order is placed it can take up to three business days to process and then will ship USPS. Once shipped orders should arrive within 5-7 business days. We offer $10 flat rate shipping on orders under $100 and free shipping on orders over $100. 

Personalized items or custom orders usually will usually be processed within seven business days, depending on the order and if we need to order materials. If it may take longer, an estimated time to ship will be communicated when the order is placed!

You can return a non custom item within 14 days of receiving the item.

To return an item email us at freeandfleeting@gmail.com and we will send you a shipping label.

Once the package is received a refund to the original payment method or store credit for the amount of the purchase will be sent.

All jewelry is made with genuine stones and metals. This means they need to be cared for and may tarnish. Avoid direct contact with water or perfumes, keep clean and dry and polish with a polishing cloth when it tarnishes to keep it shining like new!

All metals we use are genuine metals. We mostly use sterling silver, though we do offer brass and gold. If a piece is tarnished it may cause discoloration of the skin, to avoid this polish the jewelry gently with a polishing cloth. If you are allergic to any type of metal this may cause itching or turn your skin green, though this depends on your allergy. We use jewelers brass which is a high quality brass that does not contain nickel, which is the most common allergy though it does tarnish quickly and darkens over time.

Brass jewelry is a great, cost effective alternative to gold, though it is a higher maintenance metal. It can tarnish quickly, especially in hot, humid climates. You will definitely want to avoid getting it wet, do not wear while swimming or working out. Though brass pieces tarnish quickly they can be polished easily with a polishing cloth and look bright and shiny and new!